Last updated: December 2024
At Chiverofarms, we are committed to providing you with the freshest, highest-quality organic produce. If you're not completely satisfied with your purchase, we're here to help with our comprehensive returns and refunds policy.
Quality issues must be reported within 24 hours of delivery. We guarantee freshness at the time of delivery.
Unopened processed products can be returned within 7 days of delivery if defective or damaged.
Products that arrive damaged, spoiled, or not meeting our organic quality standards.
Items that don't match what you ordered or missing items from your order.
Products damaged during delivery or delivered significantly late affecting freshness.
Products with damaged or contaminated packaging that affects product quality.
Products that have been partially or fully consumed (unless quality issue was discovered during consumption).
Specially prepared or custom-ordered items unless they arrive damaged or incorrect.
Quality issues reported after the specified timeframe for each product type.
Call us at +263 04 -CFARMS or email info@chiverofarms.com with your order number and details of the issue.
If possible, provide photos of the product issue and keep the original packaging until the return is processed.
We'll provide you with a return authorization number and instructions for returning the product if necessary.
We'll process your return and provide a refund, replacement, or store credit within 3-5 business days.
Complete refund to your original payment method for qualifying returns.
Free replacement of the same product if available and preferred by customer.
Credit towards future purchases, valid for 6 months from issue date.
Immediate Issues: Quality problems reported within 24 hours are typically resolved the same day.
Standard Returns: Most returns are processed within 3-5 business days of receiving the return authorization.
Refund Processing: Refunds are issued within 5-7 business days and may take additional time to appear in your account depending on your payment method.
We inspect all products before delivery and use temperature-controlled transport to maintain freshness. Our goal is to prevent issues before they occur.
If you have specific quality requirements or concerns, please let us know when placing your order so we can take extra care with your delivery.
For returns and refunds, contact us:
Email: info@chiverofarms.com
Phone: +263 04 -CFARMS
Hours: Monday-Friday 7:00 AM - 5:00 PM, Saturday 7:00 AM - 3:00 PM
Address: ChiveroWholeFoods Harare