Privacy Policy

Last updated: December 2024

1. Information We Collect

Personal Information: When you place an order or contact us, we collect information such as your name, email address, phone number, delivery address, and payment information.

Usage Information: We automatically collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site.

Communication Records: We keep records of your communications with us, including emails, phone calls, and messages through our contact forms.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and deliveries
  • Send you newsletters and promotional materials (with your consent)
  • Improve our products and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With delivery partners to fulfill your orders
  • With payment processors to handle transactions
  • With legal authorities when required by law
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Order information is typically retained for 7 years for accounting and tax purposes. Marketing communications data is retained until you unsubscribe.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent for marketing communications
  • Request data portability

To exercise these rights, please contact us at info@chiverofarms.com or +263 04 -CFARMS.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

For detailed information about our cookie usage, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: info@chiverofarms.com

Phone: +263 04 -CFARMS

Address: ChiveroWholeFoods Harare